Dan Brassil was a customer who was unable to locate an agent who could offer comprehensive service. He struggled to comprehend the procedure, but he was confident that he could make a positive impact on the field. Dan worked hard to learn and study so that, when he made the decision to become a licensed agent, he would have the knowledge and resources necessary to offer comprehensive service. He received the Super Service Award in recognition of his skills in customer satisfaction, reflecting his desire to be the best and most effective. Being the agent that Dan would want to have is at the core of everything he does.